GDPR compliance
We are committed to safeguarding your privacy when you visit our website. This policy sets out how we will treat your personal information. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Contact details
If you have any questions about this privacy policy or our use of your personal information, please write to us by email: contact@roligrolig.com or by using our website contact form.
Our website address: https://roligrolig.com
General Director Susanne Jansson is the data controller for Rolig & Rolig in respect of all the personal data collected by us in relation to Rolig & Rolig website page.
Google Analytics
We use Google Analytics to help us improve our website. If you would like to understand more about Google Analytics read here: https://policies.google.com/privacy?hl=en&gl=uk
Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
What data do we collect?
Basic information about your visits to and use of this website (including your IP address,
geographical location, browser type and version, operating system type and version, referral
source, length of visit, page views, website navigation paths and service usage).
Information you provide for registering with us.
Information you provide to obtain a quotation for our services.
Information you provide for subscribing to our website email notifications and/or
newsletters.
Information you provide to be able to use our website-based services.
Information you provide via contact forms on the website.
What personal data do we collect?
which that person can be identified.
First name(s), maiden name, last name
Title and gender
Passport number and expire date
Place of birth
Travel and flight arrangements
Contact details such as mobile number
Dietary information and some health-related conditions if required.
How do we collect personal data?
Personal data is sent to us by email by the travel agency acting on the client’s behalf to
book the destination services.
Occasionally some personal data may be collected directly from clients to solve a problem or
help in a situation while on tour. We inform the client how and for what purpose this is
done.
Without the information requested, we may not be able to assist your client.
How do we use your personal information?
We use this information when required from third parties service providers for booking, such as hotels and other accommodation providers, restaurants, attractions, activity providers, coach companies and tour guides.
We demand our third-party service providers to respect the security of personal data and treat it in accordance with the law.
We allow our third-party service providers to use your personal data strictly for the specified purpose and according to our instructions.
To administer the website and improve your browsing experience.
Enable your use of the services available on the website.
Supply services purchased or requested via the website.
Send statements and invoices to you and collect payments from you.
Send general commercial communications or newsletter where you have specifically agreed to this, by email or similar technology. You can inform us at any time if you no longer require marketing communications.
Provide third parties with statistical information about our users – this information will not identify any individual user.
Deal with enquiries and complaints relating to the website.
If you submit personal information for publication on our website such as case studies, news stories or testimonials we will publish and otherwise use that information in accordance with the licence you grant to us.
All our financial transactions are handled through our payment services provider.
We share information only to the extent necessary for processing payments, chargebacks, refunds, complaints and queries relating to such transactions.
We use WordPress by Automattic as the website platform.
You can review the Automattic privacy policy at: https://automattic.com/privacy/
Email-campaign and newsletters
In case we do e-mailing campaigns, we use a third-party provider to deliver our email marketing and newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
Other disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers, or subcontractors insofar as necessary for the purpose as set out in this privacy policy.
in addition, we may disclose your personal information:
- To the extent that we are required to do so by law.
- in connection with any legal proceedings or prospective legal proceedings.
- to establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk).
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers.
Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Policy amendments
This privacy policy may be updated – we therefore encourage you to read them on a regular basis.
Your data protection rights
You may ask us to provide you with any personal information we hold about you.
Provision of such information will be subject to a small fee, and the supply of appropriate evidence of your identity. We will accept a photocopy of your passport certified by an ambassy or consulate, a solicitor or bank, plus an original copy of a utility bill showing your current address.
We may withhold such personal information to the extent permitted by law.
You have the right to:
- ask for updating, rectification or completion of inaccurate personal information
- erasure under certain conditions
- object or restrict processing of your personal data under certain conditions
- portability – that our company transfer the data to another organization, or directly to you, under certain conditions
You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually expressly agree in advance to receive marketing updates from us, and we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes at any time.
We reserve the right for one month to respond to any of the above requests.
Third party websites
Our website may contain links to other websites.
We are not responsible for the privacy policies or practices of third-party websites.
About cookies
Our website uses cookies. You consent to our use of cookies in accordance with the terms of this policy.
Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on this website:
We use both session cookies and persistent cookies on this website.
How we use cookies:
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
For information about cookies, visit www.allaboutcookies.org
Third party cookies:
When you use our website, you may also be sent third party cookies. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.
Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
